The following General Terms and Sales Conditions DesignWine rule the offer and sale of products on our web site ("designwine.com" & "designwine.co.uk"). The products purchased on designwine.com/designwine.co.uk are sold directly by DesignWine S.r.l. ("DesignWine"), with registered office in Italy, Via della Resistenza, 90 - 47039 Savignano sul Rubicone (FC) - Italy, business register number, tax code and VAT number 038278404400, fully paid share capital of EUR 50.000,00.
For any additional legal information please consult the sections: Privacy Policy DesignWine and Terms of Use DesignWine.
For any further information, you can contact DesignWine directly by writing an e-mail to info@designwine.com or by calling DesignWine Customer Service at +39 0541 810231.
1.1 DesignWine offers Selections of wine ("DesignWine Selections") and other products related to the world of wine sold on its site designwine.com/designwine.co.uk. DesignWine e-commerce activity is directed exclusively to its end users, which means consumers only over 18 (eighteen) years old or older if required by the resident country of the "consumer", and still under applicable law and regulations regarding electronic commerce.
1.2 The “consumer” for DesignWine means any natural person acting on its website designwine.com/designwine.co.uk with any purpose not related to his occupation, trade or business. If you were someone other than the "consumer" and for any questions, please contact our Sales Department at the following email address: sales@designwine.com .
1.3 In accordance with the laws regarding the purchase of wines and spirits and in consideration of its commercial policy, DesignWine reserves the right not to accept orders from persons other than the "consumer" in accordance with its commercial policy and in compliance age limits set by law or by the purchase for delivery of wine and spirits. DesignWine does not sell wine and spirits to people who are under 18 years of age. Through the use of our website designwine.com/designwine.co.uk, you warrant that you are older than 18 years and that the person who will receive the shipment by DesignWine will be older than 18 years of age.
1.4 The General Terms and Sales Conditions DesignWine exclusively regulate the offer, the transmission, receipt, shipment, purchasing methods and the right to cancel orders for purchase on the website designwine.com/designwine.co.uk between the users of designwine.com/designwine.co.uk and the DesignWine company.
1.5 The General Terms and Sales Conditions DesignWine do not regulate the provision of services or sale of products by anyone other than DesignWine, which are present on the website designwine.com/designwine.co.uk through hyperlinks, links or banners. Before purchasing goods and services from entities other than DesignWine, DesignWine recommends to check the conditions of sale, because DesignWine is not responsible for the provision of services by third parties other than DesignWine or the conclusion of e-commerce transactions between users of designwine.com and third parties. For any questions, please contact us directly by sending an e-mail at info@designwine.com.
2.1 In order to place an order and purchase of one or more products offered on designwine.com/designwine.co.uk, you have to complete the order form and send it electronically to DesignWine by e-mail or by fax, following the instructions. The order form contains a summary of the main commercial conditions, including price, terms of payment and shipment informations, along with information on the main characteristics of the ordered products and a reference to the General Conditions of Sale.
2.2 The sales contract is considered concluded when DesignWine receives by e-mail or by fax your order form, verifies that the data input are correct and sends you the order’s confirmation of the purchase, containing a summary of the information contained in the order form.
2.3 An order shall be deemed submitted when DesignWine receives your order form electronically and the order’s information has been verified as correct.
2.4 For every purchase of wine DesignWine and/or any product generally available on the site designwine.com/designwine.co.uk, before sending the purchase order, DesignWine will ask you to correct errors in data entry, read the Terms of Use including the right to withdrawal, print a copy and save or reproduce a copy for your personal use.
2.5 The contract with DesignWine is in Italian but an English translation is available.
2.6 DesignWine may refuse or not follow orders that are incomplete or incorrect, or in case of unavailability of products or orders that do not give sufficient guarantees of solvency. In these cases, DesignWine will inform you by e-mail that the contract is not concluded and that DesignWine will not follow your purchase order specifying the reasons and possibly suggesting a solution.
2.7 If some DesignWine Selections or some of the bottles of wine or products presented on designwine.com/designwine.co.uk in general, are no longer available for sale or when you sent the order form, DesignWine will promptly inform you and propose various options or substitutions. In any case within thirty (30) days from the following day of sending the order, DesignWine will communicate to you the unavailability of DesignWine Selection or of any single bottle of wine included in the DesignWine Selection or products generally ordered. In case you have already sent the order form and paid the price, DesignWine will at first suggest one or more alternatives, with a commercial value in line with your order, which can meet your expectations. If you are not happy of any alternative offered, DesignWine will pay you back what you have already anticipated.
2.8 By submitting your e-mail order form, you certify that you unconditionally accept the General Terms DesignWine and undertake to observe them in all dealings with DesignWine. In case you do not intend to accept the terms listed in the General Terms DesignWine in full, please do not submit your order form for the purchase of the DesignWine Selections or any other product sold on designwine.com/designwine.co.uk.
2.9 Transmitting to DesignWine the order form, you confirm you agree and accept the General Terms DesignWine and all the other information included on the website designwine.com/designwine.co.uk, including any recall through the links, the Privacy Policy and Terms of Use.
3.1 All DesignWine Selections, all bottles of wine and in general all the products offered by DesignWine on its website designwine.com/designwine.co.uk are considered "premium" and first quality products. The products offered are the result of a meticulous and continuous research and the wines of DesignWine Selections are purchased directly from DesignWine at wineries, cellars and producers carefully selected for their attention and care in producing quality products and strict quality control. DesignWine does not sell illegal products or lower quality than the corresponding standards offered on the market.
3.2 DesignWine does not remove any bottle label or modify any information written on it. All information and details on the labels of the wine bottles offered by DesignWine are guaranteed by the wine producers and the company which bottles by law. DesignWine continuously selects the companies that produce products with the highest quality standards but, while putting in place controls on the general accuracy of the information contained on labels, does not respond and does not guarantee in any way for the information contained on labels and that they fully reflect product characteristics. For any doubt or if you notice any possible modification or incorrect information, please contact us immediately via email at info@designwine.com. DesignWine will take care of asking to the manufacturer any additional warranty or additional requested information and report any irregularities to the police authorities.
3.3 The essential characteristics of the products offered by DesignWine are presented with the relevant product information sheets, directly visible on the site designwine.com. The images and colors of products offered for sale on designwine.com may not exactly correspond to reality because of the Internet browser and monitor. The DesignWine Selections could be subject to updates and changes, always with quality wines and in respect of the characteristics and the theme mentioned in the name of the DesignWine Selection.
3.4 The prices of products offered are VAT and shipping included, unless otherwise noted. Prices are subject to updates, therefore we kindly ask you to always check the final purchase price before submitting and sending the order form.
3.5 The DesignWine Selections and in general all the products offered by DesignWine are sold in certain countries only. We ask you to check the updated list of countries on designwine.com where DesignWine operates at the time of your purchase. For countries not included among those displayed on the list, you have to contact us directly by email at info@designwine.com or by phone at +39 0541 810231. DesignWine reserves the right to periodically update the list of countries and suggests you to check periodically our geographical availability. Orders made from a Country site different from the one you are shipping to or to addresses to which DesignWine cannot ship, will be automatically cancelled.
3.6 In case of items that are deemed defective, we ask you first of all to inform us by email at info@designwine.com, enabling us to immediately identify any problems and find a solution. In case that you will be asked to return to DesignWine the defective merchandise, you will have to use its original packaging and send it back within 10 days after delivery. Shipping and packaging for return shipment shall be at your expense while the defect will be replaced and returned against DesignWine or reimbursed if the product is no longer available.
3.7 Should you decide to exercise your right to return purchased products, DesignWine has the right to not accept returned products that are returned without the original packaging or that have been altered from their original status or have been damaged or partially consumed or used.
4.1 The prices and terms of payment for the DesignWine Selections of wine and all the products offered on our site designwine.com/designwine.co.uk are indicated in the order form DesignWine.
4.2 The price for the purchase of the products includes shipping costs, but they are typically evidenced separately (free shipping only for Italy and the United Kindom mainland), and will be debited to your account before shipment, as indicated in the order form.
4.3 The preferred terms of payment are Pay Pal, Credit Card or Prepaid Card and Bank’ Transfer. All the financial information necessary for the payment transaction will be sent by SECURE encrypted protocol to Wire Card, Pay Pal, Banca Sella, BCC or other banks, providing its electronic payment services at a distance, without the access of third parties. This information will never be used by DesignWine except to complete the procedures relating to your purchase and for issuing refunds in your favor in case of returns, or if it becomes necessary to prevent or report to police fraud or other illegal acts.
5.1 DesignWine delivers selections of wine ("Select DesignWine"), wine bottles and other related products to the world of wine sold on its site designwine.com/designwine.co.uk exclusively to "consumers" only over 18 (eighteen) years old and in any case still under applicable law and regulations.
5.2 DesignWine uses for deliveries only patented packaging, thanks to its particular characteristics, its guarantees the integrity of the products transported. DesignWine organizes the delivery of goods ordered by you to the address you indicated in the purchase process on our website designwine.com/designwine.co.uk, through the best national and international couriers (EHD, UPS, AWS, FedEx, Bartolini, SDA and others), who assume full responsibility for the delivery by loading at our company, transporting and delivering to the address you indicated. DesignWine assumes no liability for any damage or conduct of the couriers.
5.3 The shipment is free for all orders with delivery in Italy and UK mainland. Deliveries are available only for the countries indicated on the website designwine.com/designwine.co.uk, but we suggest you to contact us directly at info@designwine.com if you wish to place an order for a different country. Periodically, DesignWine updates the list of countries, so we recommend to check the availability of the delivery before the completion of your purchasing order.
5.4 Orders that are shipped to countries outside Italy & the UK may be subject to import taxes, customs duties, fees levied by the destination country ("Import Fees") and additional charges/broker fees for customs clearance. For deliveries outside Italy or the UK, all duties and import taxes are to be quoted separately and have to be paid by the client.
5.5 For the execution of the delivery, the following data are essential:
5.6 If you receive packages by the couriers used by DesignWine visibly damaged, cracked or stained by any leakage from broken bottles of wine, please reject the shipment to the sender and DesignWine will take care of the return of the shipping. If the shipment is composed by more packages and not all of them are damaged, please refuse the damaged package to the sender signing the bill of the courier with "conditional". The shipping courier of DesignWine will return the damaged package and DesignWine will replace it for you. If the product that should be replaced is exhausted, DesignWine will contact you directly to find a solution with a different DesignWine Selection, wines or other products for the replacement or credit the residual value of your order. The shipping costs for returning the damaged package and returning to you the new one are at charge of DesignWine.
5.7 Delivery typically takes place on weekdays, in two to four business days from the date of your order entry on designwine.com/designwine.co.uk with payments by credit card, PayPal and prepaid cards. In case of payment by bank transfer, the delivering time will remain the same, but starting from the date of the confirmation of transfer of funds.
5.8 For any information or reporting on the shipment of your order, you may contact our Customer Service via e-mail at info@designwine.com or call +39 0541 810231.
6.1 For any information, you can contact DesignWine customer service by e-mail at info@designwine.com or by phone at +39 0541 810231.
7.1 According to the regulation of Legislative Decree no. 206/05, you have the right to terminate the contract of purchase without penalty, within 10 working days from receipt of goods and with written communication to be sent to DesignWine, using the Returns procedures provided by DesignWine . After your purchasing, you cannot change the single bottle of wine, the DesignWine Selection or any other selected product without additional charges. On the other hand, our customer service is always at your disposal with the purpose to satisfy your requests concerning your order, so do not hesitate to get in contact with DesignWine at info@designwine.com or by phone +39 0541 810231.
7.2 In your communication of withdrawal, you must indicate the product or products for which you intend to exercise your right, the number and order date, invoice number, your bank details (IBAN). Once your communication is sent, the Customer Service of DesignWine will send to you a number of authorization for the return. Then you can return the goods with the carrier indicated by DesignWine within ten (10) working days starting from the date you received the goods, provided that the goods will be intact and that you will follow the return terms, unless your possible waiver of recovery of these products.
7.3 The only charges that will support are those to return products purchased pursuant to Art. 5, paragraph 6 of Decree No. 185 of 22/05/1999.
7.4 To exercise properly your return right means to fully respect the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and to strictly follow also the following terms and conditions:
7.5 If the return right is exercised following the procedures and time limits specified in this paragraph 7, DesignWine shall refund the sums already received for products purchased directly on designwine.com, which will be reimbursed as quickly as possible and in any case within thirty (30) days from the date on which DesignWine became aware of the exercise of your right of withdrawal with written notice. The refund procedure indicated in paragraph 8 will be activated once the correct execution of the terms and conditions of withdrawal and return is confirmed.
7.6 If the terms and conditions for exercising the right of withdrawal are not respected, you will not be entitled to the reimbursement of the sums already paid to DesignWine or of the issue of the credit if requested. It will always be possible to regain, at your expense, the products in the same state they were returned to DesignWine. Otherwise, the DesignWine can keep the products in addition to sums already paid for their purchase.
8.1 Once the products are returned to DesignWine, DesignWine will check that all the terms and conditions set out in paragraph 7 are fulfilled. In the event that the checks are successfully concluded, DesignWine will send you via email a confirmation of acceptance of the returned products.
8.2 Whatever payment terms you used, the refund procedure shall be started by DesignWine within thirty (30) days from when DesignWine was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
8.3 In case of no correspondence between the recipient of the goods specified in the order form and the individual that has provided the payment of the sums due for its purchase, the reimbursement of the amounts in the event of exercise of the right of withdrawal will be refunded without any interest by DesignWine to the person that have done the payment.
9.1 All information relating to the processing of personal data may be obtained by visiting the Privacy Policy DesignWine and DesignWine recommends you to read also the Terms of Use DesignWine that contains important information on security systems adopted on our website designwine.com and how DesignWine handles personal information of its users.
9.2 For any further information about Privacy Policy DesignWine, you can send a requests to our e-mail address: info@designwine.com or to the registered address of DesignWine, Via della Resistenza, 90 - 47039 Savignano sul Rubicone (FC), Italy.
10.1 The General Terms DesignWine are governed by Italian law and in particular by Legislative Decree dated 6th September 2005 no. 206, the Consumer Code, in particular the rules on distance contracts and by Legislative Decree dated 9th April 2003 no. 70 on some specific aspects of electronic commerce.
10.2 In case of disputes arising for the Conditions of Sale, we suggests you to contact us directly at DesigWine Customer Service info@designwine.com by email address or by telephone number +39 0541 810231.
10.3 The sale of products or services takes place within the Italian state and is subject to the laws of the Italian Republic. Jurisdiction for the resolution of any dispute will be the one required by Italian legislation in force when the contract is concluded.
11.1 The General Terms and Sales Conditions DesignWine are periodically amended according to the development of DesignWine business and the market, in compliance with any updates and changes to legislation. Any change will be regularly updated and published on our website designwine.com and will be immediately effective as of the date of publication on designwine.com/designwine.co.uk.